Returns, Refunds, and Exchange
All sales are final.
We do not offer refunds or accept returns and/or exchanges except if a wrong item was delivered or lost parcels. We urge you to carefully inspect your package upon delivery to ensure the items are exactly what you ordered. In the unlikely event that the item(s) ordered is different from the item delivered, please DO NOT fail to contact us within 24 hours by telephone or email. Item Must be Unused, not damaged, and in its original packaging to be eligible for exchange.
Where your parcel is lost in transit, you will be notified promptly of this development as soon as we become aware of it. Upon such notification, we will proceed immediately to rectify the issue. If after 5 working days from the date you were notified your parcel still cannot be found, a refund will be paid into your bank account. Please note that this only covers items shipped via our own delivery agents.
Contact firstname.lastname@example.org for questions related to refunds and returns.